Make A Complaint

We’re really sorry to hear you want to make a complaint, and hope we can resolve this issue for you. At The Energy Deal we take our customer service very seriously. We are committed to providing our customers with exceptional service and ensuring that you are our number one priority. The energy switching process is complex and involves lots of data exchange between several parties so sometimes things can go wrong, so if this does happen we want to rectify this for you as quickly as possible.

We take all of our feedback and suggestions seriously whether that’s positive or negative, without your feedback we cannot improve our service.

If your complaint is about a problem with switching your gas or electricity supply with The Energy Deal, get in touch with us straight away so we can try to resolve this for you.

Telling us you’re not happy:

If you’re unhappy with our service, we want to know about it right away so we can get it fixed quickly.

You can do this by:

  • Emailing us at hello@theenergydeal.com
  • Direct Message us on Facebook: www.facebook.com/theenergydeal
  • Writing to us at The Energy Deal, 7-9 Macon Court, Crewe, Cheshire, CW1 6EA

If you email or write to us, and we need to follow up, we’ll aim to get back to you by the next working day.

To resolve your complaint we will:

  • Give you an explanation about what went wrong
  • Do everything to put things right, typically within 2 weeks but we will contact you if it is likely to take longer
  • Apologise if we have made a mistake

Independent Advice

For free, impartial energy advice you can contact the Citizens Advice Bureau. They can help and advice about – getting help paying your energy bills, choosing the tariff that’s right for you and your circumstances, and comparing energy suppliers. You can call them on (England) 03444 111 444, (Wales) 03444 77 20 20 or (Scotland) 03454 04 05 06.

The Energy Ombudsman

This is an independent organisation that offers a free service to help resolve things between us once you’ve had our final response (or eight weeks since you complained and we still haven’t fixed things). They will make their decision and if you agree, we have to act on the way they say. This may mean we have to apologise, explain what has gone wrong, correct the problem or give you a financial award. You do not have to accept their decision.

Make A Complaint

We’re really sorry to hear you want to make a complaint, and hope we can resolve this issue for you. At The Energy Deal we take our customer service very seriously. We are committed to providing our customers with exceptional service and ensuring that you are our number one priority. The energy switching process is complex and involves lots of data exchange between several parties so sometimes things can go wrong, so if this does happen we want to rectify this for you as quickly as possible.

We take all of our feedback and suggestions seriously whether that’s positive or negative, without your feedback we cannot improve our service.

If your complaint is about a problem with switching your gas or electricity supply with The Energy Deal, get in touch with us straight away so we can try to resolve this for you.

Telling us you’re not happy:

If you’re unhappy with our service, we want to know about it right away so we can get it fixed quickly.

You can do this by:

Emailing us at hello@theenergydeal.com
Direct Message us on Facebook: www.facebook.com/theenergydeal
Writing to us at The Energy Deal, 7-9 Macon Court, Crewe, Cheshire, CW1 6EA
If you email or write to us, and we need to follow up, we’ll aim to get back to you by the next working day.

To resolve your complaint we will:

Give you an explanation about what went wrong
Do everything to put things right, typically within 2 weeks but we will contact you if it is likely to take longer
Apologise if we have made a mistake
Independent Advice

For free, impartial energy advice you can contact the Citizens Advice Bureau. They can help and advice about – getting help paying your energy bills, choosing the tariff that’s right for you and your circumstances, and comparing energy suppliers. You can call them on (England) 03444 111 444, (Wales) 03444 77 20 20 or (Scotland) 03454 04 05 06.

The Energy Ombudsman

This is an independent organisation that offers a free service to help resolve things between us once you’ve had our final response (or eight weeks since you complained and we still haven’t fixed things). They will make their decision and if you agree, we have to act on the way they say. This may mean we have to apologise, explain what has gone wrong, correct the problem or give you a financial award. You do not have to accept their decision.

Need Help?

Our FAQ section will help answer most questions. If you would like help switching with T.E.D you can speak to our sales team on freephone 0800 610 2449. If you are on either T.E.D Afford Fixed or T.E.D Action tariffs and wish to speak to a member of our Customer Services Team, you can call us freephone 0800 028 1020.

If you smell gas or detect a gas leak call the National Gas Emergency Service (24 hrs) on 0800 111 999.

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Get A Quote For:

Energy for your home

Freephone: 0800 610 2449

Energy for your business

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Need Help?

Our FAQ section will help answer most questions. If you would like help switching with T.E.D you can speak to our sales team on Lo-call 0333 370 4008. If you are on either T.E.D Afford Fixed or T.E.D Action tariffs and wish to speak to a member of our Customer Services Team, you can call us freephone 0800 028 1020.

If you smell gas or detect a gas leak call the National Gas Emergency Service (24 hrs) on 0800 111 999.

Get A Quote For:

Energy for your home

Lo-Call: 0333 370 4008

 

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Message Us

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