Pay As You Go & Prepayment Services

With a Pay-as-You-Go meter you pay for your energy before using it. You are given a key or card which you pay a sum of money onto giving you ‘energy’ credit. When the key or card runs out you will need to visit a top-up outlet to get it recharged.

The easiest way to explain this is by thinking of a Pay-as-You Go mobile phone, you pay initially for your credit, and once you’ve used all of your credit you can no longer call or text people so need to get your sim-card topped up with Credit again.

We have included some frequently asked questions which may help provide more details.

WHAT IS PREPAYMENT OR PAY-AS-YOU-GO?

The Energy Deal is excited to be able to support you with your selection of a new prepayment metering supplier and lower tariff.

Sometimes referred to as Pay-As-You-Go, Prepay or some customers simply refer to them as ‘meters’, whatever name you know then by they allow you to pay for your gas or electricity as you use it.

This type of meter helps you to manage the cost of your energy consumption and avoid unexpected high bills, you simply pay for energy in advance and stay in control.  Smart PAYG is becoming a lifestyle payment choice particularly with suppliers who are now offering mobile app payments and online access to accounts.

Did you know even if you have a debt of up to £500 per fuel you still may be able to switch to a better deal?

HOW DOES IT WORK?

When you prepay for your energy you receive a key or card which you can take along to any Paypoint, Payzone or Post Office to top up.  Your money is credited on to the card or key which you then insert into the meter and use on a Pay-As-You-Go basis.

Smart PAYG you can top up via a number of methods including, online, over the phone, mobile app, at any pay point, pay zone or postoffice.

 

WHY CHOOSE PRE-PAYMENT?

Some customers find that paying in advance for energy helps them to budget.

You can top up your meter as often as you like to build up energy credit. Also if you fancy saving for winter months when you are likely to use more energy, simply top-up all year round even in summer months to build up a credit, get yourself into great top-up payment habits.

IS PRE-PAYMENT THE BEST CHOICE FOR YOU?

The Energy Deal can find a tariff to suit your circumstances and needs this includes credit, prepayment, economy 7 and smart tariffs to customers, with varying ways to pay.

Check online or call one our  free on 0800 610 2449 to find your best option.

HOW CAN I TOP UP?

When your energy credit is running low, you will need to visit a PayPoint, Post Office or Payzone to top up your prepayment key or card.

Your nearest top-up points can be found using the links below

www.paypoint.com

www.payzone.co.uk

www.postoffice.co.uk

I HAVE A FAULTY METER, KEY / CARD - WHAT DO I DO?

If your prepayment meter, key or card is not working properly get in touch with your supplier to get a replacement key or card or to make an appointment for us to visit your home if you think your meter is faulty.

WHAT IS EMERGENCY CREDIT?

Emergency credit is there to help you for those times when you can’t get to a Post Office, PayPoint or Payzone, for example if your meter runs out of credit in the night or the weathers bad and you can’t get out of your home for a while.

How does it work?

You can access £5 of emergency credit by pressing the emergency credit button on your meter. If you use the emergency credit you’ll have to pay it back the next time you top up, including any outstanding daily energy debt and daily standing charges that have built up while you’ve been using the emergency supply. Whilst in emergency credit the daily standing charge will not be applied, please be aware this will be calculated and deducted from your credit balance as soon as you top-up your meter.

When should you use emergency credit?

Emergency credit is there to help you in emergencies only. If you regularly use emergency credit this can cause energy debt through unpaid standing charges, and it may prevent you from having a smart credit meter installed for at least 3 months.

How can you access your emergency credit?

When you want to use your emergency credit, insert your key or card into the meter. You’ll then be offered the emergency credit. Follow the instructions on the screen to accept the emergency credit. To return to normal use, you’ll need to top-up your card or key and put the credit back on your meter.

When topping up you need to make sure you put enough energy credit on your key or card to pay back any emergency credit, daily energy debt collection and daily standing charges you might owe, and enough to still give you the energy you will need.

I'M MOVING HOME, I CAN TRANSFER MY ACCOUNT?

Why not move with us?

If you are moving house, TED can get you another great deal for when you move in, there is no need to wait we can search the market for you up to 21 days before your move in date.

Moving into a house with a prepayment meter?

If you are moving to a house that already has a prepayment meter you can still switch to a better deal. We will need some information to make sure we can get the best deal for you. You will also need to contact your existing supplier to get a new card or key to top up the meters and to clear the meter of any debt the previous occupier may have built up or been repaying.

If you use the previous occupant’s prepayment card or key, any money you pay will be credited to the previous occupant’s account. It may take your supplier some time to find this energy credit if it has been paid to another supplier.  We strongly advise you to only use the card or key your current supplier has issued to you.

What information will you need to switch to a better deal?

When you move property we will ask you for the information listed below:

  • Your new address
  • the date you’re moving

Need Help?

Our FAQ section will help answer most questions but if you would like to speak to a member of our Customer Services Team, call us free today on 0800 0281020. If you smell gas or detect a gas leak call the National Gas Emergency Service (24 hrs) on 0800 0281020.

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Need Help?

Our FAQ section will help answer most questions. If you would like help switching with T.E.D you can speak to our sales team on Lo-call 0333 370 4008. If you are on either T.E.D Afford Fixed or T.E.D Action tariffs and wish to speak to a member of our Customer Services Team, you can call us freephone 0800 028 1020.

If you smell gas or detect a gas leak call the National Gas Emergency Service (24 hrs) on 0800 111 999.

Get A Quote For:

Energy for your home

Lo-Call: 0333 370 4008

 

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